Administration Supervisor

Administration Supervisor

We are looking for an experienced Administration Supervisor on a full-time, fixed term contract to cover a Maternity Leave, and manage our existing administration team. The successful candidate will be responsible for the day-to-day running of the team, ensuring client service levels are maintained, whilst supporting and developing team members and processes. To be successful for this position you must have a strong background in an Administration role, and should be able to demonstrate experience in a customer service role with the ability to work calmly under pressure.

Key Responsibilities

  • Administration duties
  • Managing workflow for the admin team
  • Liaising with internal departments; in particular Dispatch and Print Production
  • Liaising with couriers
  • Liaising with outsource printers
  • Dealing with any problems or issues that arise from deliveries to errors on service sheets/reprints,
  • Handling minor issues with clients and complaints
  • Day to day management of the team which includes regular 1-1 meetings with each team member
  • Organising overtime and being available in the studio when overtime is needed
  • Reporting/escalating issues to the manager as required
  • Dealing with minor disciplinary matters
  • Ensure that the end to end processes for the team are met with SLAs
You will

  • Be dynamic and ambitious with a positive attitude.
  • Have good IT skills including Microsoft Word, Powerpoint, Excel and Outlook
  • Strong organisational skills
  • Be an excellent communicator with strong interpersonal skills and ability to lead as well as work as part of a team
  • Have previous supervisory experience
  • Operate well in an environment of rapid change and work well under pressure
  • Be able to multi task and reprioritize at short notice
  • Have exceptional customer service skills
  • Be an experienced problem solver
  • Have demonstrable experience in customer services and working well and calmly under pressure.
What we offer in return

  • A focused strategy and culture that gives employees the right platform to grow and develop their careers
  • 35 hour working week
  • Generous holiday allowance of 24 days rising to 26
  • Enhanced parental leave
  • Enhanced pension scheme of 5% company contribution
  • Cycle to Work Scheme
  • 4x Salary Life Assurance and Income Protection
  • Work hard/play hard culture and a great working environment
  • Sociable company with regular company wide and departmental events
  • Working hours can be flexible and we can accommodate either homeworking or office based.

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Fancy joining the team?

If you are interested in joining the JD team please email your CV and covering letter to [email protected]