Account Manager

Working in a fast-paced environment the Account Manager will primarily be responsible for handling the accounts of clients using our web to print services and for the project management in connection with this. The main responsibility being to optimise quality of service, business growth and customer satisfaction.

 

Key Responsibilities

  • Maintain and develop long-lasting relationships with your portfolio of clients to maximise their potential
  • Conduct quarterly review meetings and pro-actively communicate to clients regarding new products and service
  • Understand the client’s business, customers, markets and competitors plus, an understanding of the clients’ internal issues, processes and policies.
  • Regularly review clients’ products and sites and look for opportunities to maximise and increase revenue of existing accounts.
  • Ensure client SLAs are met
  • Produce monthly sales and KPI reports
  • Report internally on KPIS and commercial results
  • Pro-actively identify areas for commercial growth and potential risks
  • Have a financial understanding of all jobs.
  • Work with internal teams and suppliers
  • Provide an unrivalled customer experience
  • Creation of quotes, booking in jobs, and seeing projects through to completion including invoicing and follow-up
  • Administration tasks related to the role including keeping CRM up to date
  • Influence sales through investigating client’s needs and unstated needs
  • Work under pressure to strict deadlines, whilst still maintaining a high level of attention to detail

 

Measures of Performance

  • Client satisfaction
  • Completing projects on time
  • Smooth running of new projects
  • Client retention
  • Sales Retention & growth

 

You will

  • Be a confident communicator both internally and externally
  • Have effective management of your own time
  • Have a forward thinking and proactive approach
  • Be able to work to targets
  • Work independently and as part of a team
  • Excellent organisational skills
  • Excel, Word, Outlook, Internet
  • Be commercially aware
  • You will have previous experience of working within a customer facing environment
  • You will have previous experience in the print, creative or SAAS industry an advantage

What we offer in return:

  • A focused strategy and culture that gives employees the right platform to grow and develop their careers
  • 35 hour working week
  • Generous holiday allowance of 24 days rising to 26
  • Enhanced parental leave
  • Enhanced pension scheme of 5% company contribution
  • Cycle to Work Scheme
  • 4x Salary Life Assurance and Income Protection
  • Work hard/play hard culture and a great working environment
  • Sociable company with regular company wide and departmental events
  • A Living Wage Accredited organisation

Fancy joining the team?

If you are interested in joining the JD team please email your CV and covering letter to [email protected]